http://www.genworth.ca/content/genworth/ca/en/tools/training/elearning.htmleLearning Courses |
At Genworth Canada we understand that in today's fast-changing market place ongoing training and education is critical to keeping your competitive edge.
On-line, interactive, current and fully accredited, our selection of eLearning courses will help you refresh fundamental skills and contribute to your professional and personal development.*Best of all they are available absolutely free. Plus, you can learn at your own pace and at a time that best suits you.
* Subject to satisfying eligibility criteria. Only available to realtors, lenders, brokers and builders.
NOTE: You only need to register once for the following six elearning courses. For NEW USERS, register now by selecting a username, password and follow the instructions for easy and quick access to online courses.
To receive continuing education credits, you must:- Complete the course
- Pass the test with 75% of questions answered correctly
New! Customer service confrontation and conflict – 1 hour – 1 AMP credit
How do you handle angry and confrontational customers? One of the most challenging, and potentially uncomfortable responsibilities of any professional is dealing with angry customers. By following a few simple techniques such as letting the customer vent, and expressing empathy towards the customer's situation, you can usually defuse tense situations without incident. This course explores typical trouble spots in dealing with angry customers, including reasons for customer dissatisfaction and things customer service people should refrain from saying or doing to avoid adding to the customer's frustration.New users, click here to register. Returning users, click here to launch the course offerings.
New! Negotiation essentials: Persuading – 1 hour – 1 AMP credit
Successful negotiators have the ability to persuade others that their interests are important. But they don't achieve this by ignoring the interests of the other party. Instead, they frame and adapt their interests to reflect the other side's viewpoint. This course identifies the value of persuasion in negotiations and highlights strategies to help you be persuasive in negotiations. It also covers techniques for effectively dealing with difficult people in negotiation.New users, click here to register. Returning users, click here to launch the course offerings.
New! Optimizing Your Work/Life Balance: Maintaining Your Life Balance – 1 hour – 1 AMP credit
You have the knowledge to assess current work/life balance and overcome internal and external obstacles to achieving balance. You know where you are and where you want to be, but now what? How do you achieve and maintain that balance? How will it be affected by external factors and behaviors? This course will focus on techniques for maintaining work/life balance. It includes recognizing the behaviors of passiveness, aggressiveness, and assertiveness and how those affect a person's ability to find balance in life. Techniques that can be used to achieve and preserve balance are also discussed.New users, click here to register. Returning users, click here to launch the course offerings.
Interpersonal Communication - Targeting Your Message - 1 hour - 1 AMP Credit
Author and communication expert Anthony Robbins once said, 'To effectively communicate, we must realize that we are all different in the way we perceive the world and use this understanding as a guide to our communication with others.' In other words, understanding who you're talking to is as important as understanding what you're trying to communicate. Additionally, it is important to understand the role the medium, context, and other variables have on the communication process so you can optimize factors that are under your control. To confirm that your message got through, the final step in the communication process is asking for and reviewing feedback from your audience. This course explores key considerations for planning and delivering targeted messages. It highlights the components involved in communication and describes what to look for when analyzing the needs and wants of your intended audience – even if it is an audience of one. This course also takes you through the selection of an appropriate medium and context for a given message, and suggests strategies for delivering a well-planned message and eliciting feedback after your message is delivered.New users, click here to register. Returning users, click here to launch the course offerings.
Email As A Marketing Tool - 2 hours, 2 CE credits / 2 PD Credits
Learn how to communicate effectively with your customers through e-mail. You and your company will benefit from better customer relations and increased sales.New users, click here to register. Returning users, click here to launch the course offerings.
Organize To Remember - 2 hours, 2 CE credits
This course presents a number of different organizational systems that can be used to ease memory overload. Use retrieval systems to locate your reference and reading materials. Use reminder systems to remember names, commitments, and deadlines. Systematically log your phone calls and delegated tasks so you don't have to commit the details of these events to memory.New users, click here to register. Returning users, click here to launch the course offerings.
For more information, email the Genworth Development Centre
at devcentre@genworth.com or call 1-800-511-8888.
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